Proactive vs. reactive customer service

In the world of business, customer service is critical to success. It is not enough to simply sell products or services; companies must also provide exceptional customer support to retain customers and build their brand reputation. One of the most important considerations for companies is whether to adopt a proactive or reactive approach to customer…

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The essential steps to finding happiness in a job

Finding happiness in a job is something that many people aspire to. However, it can be challenging to achieve, especially in today’s fast-paced and often stressful work environment. The good news is that with a few simple strategies, it is possible to find happiness and fulfilment in your job.   Identify your Passion One of…

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How to have a good first day at a new job

team workshop

Are you one of the many starting 2023 with a new job? The last few months of 2022 were an exceptionally busy time in recruitment, with a record number of people accepting new positions to start the New Year. Are you one of the many starting 2023 with a new job? Here’s how to have…

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How long can you maintain focus?

How long can you maintain focus?   If you can achieve 1.5 hours of clear and non-distracted work, you’re doing very well. For the average person, focus starts to decrease after around 45 minutes. Most of us have full calendars with meetings and tasks scheduled back to back. To ensure you remain productive and energised…

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